Support Center
We're here to help. Find answers to the most common questions or get in touch with us.
Frequently Asked Questions
How do I cancel my subscription?
To cancel your premium subscription, access the subscription manager in your app store: • iPhone (iOS): Settings → your name → Subscriptions → Growy → Cancel Subscription. • Android: Open Google Play → tap your profile photo → Payments & subscriptions → Subscriptions → Growy → Cancel. Cancellation takes effect at the end of the already-paid period. Growy does not process cancellations or refunds directly — these are managed by Apple and Google.
How do I delete my account?
You can delete your account and all your data in two ways: • In the app: go to Profile → scroll to the bottom → tap "Delete account" → confirm. • By email: send a message to suporte@getgrowy.app with the subject "Delete my account" from your registered email address. More details at: https://getgrowy.app/delete-account Remember to cancel your active subscription on the App Store or Google Play before deleting your account.
I'm having trouble logging in. What should I do?
If you cannot access your account, try: 1. Check that your email and password are correct. 2. Use the "Forgot my password" option on the login screen to reset via email. 3. If you used Sign in with Apple or Google, try again with that method. 4. Check your internet connection. 5. Close and reopen the app. If the problem persists, contact us: suporte@getgrowy.app
How do I restore my purchases?
If you reinstalled the app or switched devices and your premium plan is not showing, go to the subscription screen inside Growy and tap "Restore purchases." Make sure you are logged in with the same Apple ID or Google account used for the original purchase. If the problem persists, contact us: suporte@getgrowy.app
What is the 90-day program?
The Growy 90-day program is a structured mental reprogramming journey based on behavioral science and neuroplasticity. Each day, you complete a check-in, log your mood and intentions, receive personalized affirmations, and access motivational content (quotes, playlists, and videos). The goal is to create new thought and behavior patterns through daily consistency over 90 days. You track your progress via your streak (consecutive days) and unlocked achievements.
Does Growy replace psychological or medical treatment?
No. Growy is a personal development and wellness tool. It does not, under any circumstances, replace professional medical, psychological, or psychiatric care. If you are going through serious emotional difficulties, anxiety crises, depression, or any other mental health issue, please immediately seek a qualified professional.